Cancellation, Refund, Rescheduling Policies

At Fixin’ To Eat, we realize that circumstances may arise forcing changes to, or cancellations of, orders.  We will always do our best to accommodate you but please realize that we order from our vendors and hand-prepare all of the ingredients based on your order.  In order to keep menu prices affordable and food waste to a minimum, the following cancellation policy has been established.

As soon as you are aware of the need to cancel or reschedule your appointment, please email us at orders@fixintoeat.com or call (623) 583-8283.

Cancellations received seven days prior to your scheduled appointment can be refunded (less any fees paid). Cancellations received after that time will receive a 50% store credit toward a future purchase (less any fees paid).

ALL ORDERS

COD is offered to established customers as a convenience and a means to avoid any credit card processing fees (if paying in-store with cash or check). Customers that fail to collect and pay for their order under the guidelines outlined below will be blocked from any future ordering until the balance due is paid in full. Fixin’ To Eat, LLC reserves the right to collect the balance due through any means necessary and available to retailers in the state of Arizona.

PICKUP ORDERS

Pickup orders are scheduled on specific days and during specific time slots to ensure that enough freezer space is available in our facility.  Much time and energy is spent to promote regular turnover of available freezer space and adhere to safe food storage practices.  Storing customer orders past their scheduled appointment time greatly interferes with business operations and efficiency, therefore the following policies have been established.

If you do not arrive for your order, you have three business days from the original scheduled date to pick up your order (see store hours), otherwise;

Orders not retrieved within THREE BUSINESS DAYS of the original scheduled date will be charged a storage fee of $10 per day.  Fees will be payable upon pickup.

Orders not retrieved within SEVEN CALENDAR DAYS of the original scheduled date will be considered abandoned and the food will be donated or restocked. No goods, services, credits or refunds will be provided to the customer.

DELIVERY ORDERS

Delivery orders must be promptly refrigerated and/or frozen, therefore, SOMEONE MUST BE HOME TO ACCEPT DELIVERY during the scheduled delivery window.

If nobody is home to accept delivery, the order will be left at the door and the customer will be notified (by phone or text) of the delivery.

IN-STORE EVENTS

As soon as you are aware of the need to cancel or reschedule your appointment, please email us at orders@fixintoeat.com or call (623) 583-8283. Please be aware that we order our food based on your order so we cannot offer refunds once our food order has been placed.

Please refer to each event’s cancellation policy.  If no separate cancellation policy is posted then cancellations received seven days prior to the event can be refunded. Cancellations received after that time will receive a 50% store credit toward a future purchase.  If you fail to cancel and fail to arrive for your scheduled event, no goods, services, credits or refunds will be provided.

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